1. What will you do with my contact information that I have entered during the purchasing process?

All customers’ contact information, choice of bouquets and delivery date entered at the Delivery Information Form during the purchasing process are kept in our secured merchant server database. All the printouts are kept securely for record purpose.

2. Why do you need my contact information?

Customer's contact information is needed for the following purposes:

a. Market Analysis

Information such as customer's preference for flowers/gifts, country of the senders and the recipients are used to find out markets that need our services. The information and the result of analysis are exclusively meant for internal use and will be kept confidentially.

b. Channel for Communicating Purchase and Delivery Status

Sender's email will be used as a channel for communicating purchase status (e.g. confirmation of purchase by forwarding the receipt to the customer) and delivery status (e.g. update customer if the order has been fulfilled).

c. Products and Services Update

Sender and recipient's email addresses will be required for forwarding new products and services updates.

d. Festival and Other Promotions:

Sender and recipient's email addresses will be needed for Festival and Other Promotions.

3. Do you collect and store my credit card information?

No. We do not collect and store your credit card information. We do not get any idea of Credit Card number. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Therefore, all your credit card information will be collected and secured by the credit card payment gateway directly in most secured way.