1. Under what circumstances and when refund is possible?
Refund will be entertained under following circumstances
a. Order is cancelled upon request.
For the cancellation of ordered products, just call us on or you can also send us an email at cgc@CheapGiftsChennai.com.
The amount of refund depends on the nature of order cancellations
When credit will not be charged and products will not be ordered from our supplier.
wWhen credit will be charged and products will not be ordered from our supplier.
After products will be ordered from our supplier
After products will leave for destination from our office.
b.) What will you do if recipient is not satisfied with the flowers/ gifts delivered?
If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, subject to the other points of our terms & condition and provided that
» If the recipient does not accept flowers/ gifts and returns the same instantly at the mentioned address on the delivery order in intact condition.
» Clients send us a mail about the problem of dissatisfaction. Clients are requested to mention their Transaction Id, the sender and recipientís name in the email. This will help us to improve our customer service.
c. unavailability of flowers/gifts or color:
The website reserves the right to replace the products with another product of the same or higher value, if the ordered flower/gift types or colors are not available (e.g. due to shortage in supply) at that particular moment. No refund request will be accepted for this reason.
d. Destination of delivery will be beyond our coverage
Any delivery which is out of Chennai or unreachable for any reasons, is beyond our coverage.
2. How do you carry out the process of refund?
If any one of above mentioned fact meets to the criteria, then refund is carried out within three days. You will get a notification through email once refund is on process. You are requested to keep this notification safe for checking your monthly bill of credit card against refund.